Returns & Cancellations.

Returns & Cancellation Policy

Transfer of Responsibility

Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery.

Cancellation of Orders

Purchase of goods may be cancelled by notifying Margot Steel Designs within 2 days of the order being placed. In such cases a full refund will be made via PayPal.
Purchase of goods may be cancelled within 14 days of receipt of goods by notifying Margot Steel Designs. The goods must then be returned to Margot Steel Designs at the expense of the customer. Margot Steel Designs will refund the purchase within 14 days of receipt of the returned goods.
If the customer fails to take reasonable care of the goods, Margot Steel Designs reserves the right not to accept their return.
Please note proof of postage is not proof of delivery and it is the responsibility of the customer to insure the carriage.

Distance Selling Regulations (General)

Under the Distance Selling Regulations the customer has the right to cancel their order for any item purchased on this website, for a full refund. This does not apply to items that have been personalised or made to specification.

Reporting of Faulty/Damaged/Incorrect Goods

Faulty goods should be reported to Margot Steel Designs within 2 days of receipt of the goods. Goods should then be returned to Margot Steel Designs, whereupon the customer will be refunded in full or a replacement item sent, as desired by the customer.
Goods damaged in transit should be reported to Margot Steel Designs within 2 days of receipt of the goods. Goods should then be returned to Margot Steel Designs, along with any delivery paperwork. Margot Steel Designs will arrange for a replacement item as soon as confirmation of the nature of the damage is received.
Incorrect goods should be reported to Margot Steel Designs within 2 days of receipt of the goods. Goods should then be returned to Margot Steel Designs. Margot Steel Designs will arrange for a replacement item as soon as confirmation of the incorrect item is received.

Shortages

It is the responsibility of the customer to sign for the correct number of packages as shown on the carrier’s delivery note and to notify Margot Steel Designs within 2 days of delivery.

Non-Deliveries

Margot Steel Designs will not accept liability for goods lost in transit unless notified within 10 days of the expected delivery date. Any claims regarding errors in dispatch or invoicing of any Product must be submitted within 7 days of receipt of the advice note or invoice. Margot Steel Designs may refuse to recognise a claim not made within that period.

Liability

Margot Steel Designs shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.